myappliancecare.com is a property of BigSwitch Ventures Private Limited, an Indian Company registered under the Companies Act, 2013.
Personal and Contact information. We might collect your name, date of birth, occupation, emails, mobile numbers, phone numbers and address details including street, city, state, pincode, country
Family information. We may also collect details of family members as to users for various devices / appliances in your family / household.
Appliance / Device / Equipment Information. We might collect information pertaining to appliances and / or devices used by you. This information includes, but not limited to, brand, model, serial, type, other classification details related to appliance / device and also other documents like purchase invoice, warranty cards / conditions, tenure, costs, subsequent service invoices and other transactional details for the devices / appliances. We use this information to provide products / services on our site for the device / appliance.
Payment and billing information. We might collect your billing name, billing address and payment method when you order/ purchase a product / service. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner at the time of payment transaction.
Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to myappliancecare.com
Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, products / services you buy, devices / appliance used by you or your family members / relatives or any other information provided by your during the use of our website. We might collect this as a part of a survey also.
Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
Contact details and address book from mobile device, connected social media accounts. We may collect information about your contacts and email from your phone and social media accounts for promotional campaigns and other marketing activities.
We collect information in different ways.
We collect information directly from you. We collect information directly from you when you order / avail / purchase a product / service on our website / app. We also collect information if you post a comment on our websites or ask us a question through phone or email.
We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name, email address and other details.
We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase/ order / request on our website / app or for other promotional purposes.
We use information to provide products / services and respond to your requests or questions. We might use your information to confirm your request / order for any repair / service / warranty / AMC or any other product / service on our website / app
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy products / services from us we'll enrol you in our newsletter.
We use information to send you transactional communications. We might send you emails or SMS about your account or transactions in your account pertaining to availing / ordering / purchasing of product / service including but not limited to warranty, AMC and repairs / services.
We use information as otherwise permitted by law.
We will share information with third parties who perform services on our behalf. We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
We will share information with the service providers / vendors. We share your information with the third party service providers / vendors and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.
We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies. .
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list and their transactions as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
You shall not hold us responsible for your personal information being available accidentally to third parties, beyond our reasonable control, owing to malicious attack on our infrastructure, spoofing, spying or hacking attacks.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email firstname.lastname@example.org. It may take about fifteen days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases / orders / requests
Third party sites.
Updates to this policy
If you have any questions about this Policy or other privacy concerns, you can email us at email@example.com